Refund Policy

Our 15-day free trial on the Starter plan does not require credit card, debit card, or bank details. No charges are ever incurred during the trial period, ensuring you can test counter billing, inventory management, and barcode printing completely risk-free.

If you purchase a paid subscription and find that Sanchix does not meet your store operational requirements, you may request a 100% refund within 7 days of your initial payment. Contact our support team with your registered workspace name and payment ID — no cumbersome paperwork required.

You may cancel your monthly or yearly subscription at any time from your store Account settings. Upon cancellation, your workspace remains fully active until the end of the current paid billing cycle, with zero further charges.

Approved refunds are initiated within 2 business days and processed back to the original payment source (UPI, net banking, or debit/credit card) via Razorpay. Funds typically reflect in your bank account within 5 to 7 business days per standard Indian banking timelines.

Sanchix provides software only. Any third-party hardware peripherals (such as thermal receipt printers or barcode guns) purchased from third-party manufacturers follow the respective manufacturer warranty, return, and replacement policies.